返金ポリシー
Return & Refund Policy
At BygoneMark, we take pride in the quality of our craftsmanship and want you to feel confident with your purchase. If you have any questions, please contact us at support@bygonemark.net.
1. Returns Eligibility
Non-customized items:
We accept returns for non-customized items within 30 days of delivery.
Customized / personalized items:
Customized or engraved items are not eligible for return or exchange, except if the item arrives damaged, defective, or if we made a customization error.
2. Return Conditions
- Items must be unused, unworn, and in the same condition as received.
- Items must be returned in their original packaging with all accessories.
3. How to Start a Return
To request a return, please email support@bygonemark.net with your order number, the item(s) you wish to return, and the reason for return.
Please do not send items back without contacting us first. We will provide the correct return address by email based on your location.
4. Return Shipping Costs
-
Damaged, defective, or incorrect items:
We will cover the return shipping cost or offer a refund without requiring a return. -
Change of mind or wrong item ordered:
The buyer is responsible for return shipping costs.
5. Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery.
Please include clear photos so we can resolve the issue quickly with a replacement or refund.
Problems that appear later with normal use are covered by our warranty (see section 6).
6. 1-Year Craftsmanship Warranty
Every BygoneMark leather piece is covered by a 1-year craftsmanship warranty from the date of delivery.
What's covered: defects in materials or workmanship that appear with normal use, such as stitching that comes loose, an edge that separates, or hardware that fails (a snap, zipper, magnet, ring mechanism, rivet or buckle).
What's not covered:
- Normal wear: scratches, creases, softening, color change and patina. These are natural to leather and part of its character.
- Damage caused by water, heat, chemicals, accidents, misuse or improper care.
- Items that have been altered or repaired by someone else.
- Paper, refills and other consumable parts.
- Loss or theft.
How to make a claim: email support@bygonemark.net with your order number, a short description and clear photos of the problem. In most cases, photos are all we need. If the claim is approved, we will repair, replace or refund the item, at our choice. We pay to send you a repaired or replacement piece by standard shipping. If we need the original back to inspect it, we'll tell you first; return postage is paid by you, unless the law where you live says otherwise. Personalized pieces are remade with the same personalization.
This warranty also applies to pieces bought from our Etsy shop.
This warranty is in addition to your rights under the consumer laws of your country and does not limit them.
7. Non-Returnable Items
- Customized or personalized items (unless defective or incorrect).
- Gift cards.
- Final sale items (if marked as “Final Sale”).
8. European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may return eligible non-customized items within 14 days of delivery for any reason.
This does not apply to customized or personalized products.
9. Refund Processing
Once your return is received and inspected, approved refunds will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since approval, please contact support@bygonemark.net.
10. Contact Information
Email: support@bygonemark.net