CUSTOMER CARE
Orders, Personalization & Product Help
Find help choosing a product, checking an engraving or understanding delivery and returns.
Frequently Asked Questions
Start with the questions below. For help with a specific purchase, contact us with your order number and the product name.
What does Bygone Mark sell?
Bygone Mark offers leather journals, watch storage, bookmarks and everyday accessories, alongside journal refill paper and digital gift cards. Material, binding and personalization options vary by product.
Can every item be personalized?
Personalization is available on selected items. Check the product’s options for the available text, placement and character limits. Refill paper and digital gift cards are not engraved.
How do I choose a journal refill?
Match the page size and binding system, then compare the hole positions or insert dimensions. A5 describes a paper format; the outside of an A5 leather cover can be larger. Our A5 six-ring refill paper is listed for the strap-closure six-ring journal.
What should I check before ordering engraving?
Check spelling, capitalization, punctuation and dates exactly as you want them to appear. Read the item’s engraving limits and review your order details before checkout. Contact us promptly if you notice an error; changes depend on whether production has begun.
How long will my order take?
Processing and transit are separate. Personalization, when selected, takes place before dispatch. Check the shipping policy for the current processing information and use checkout to view the services available for your destination.
How can I track an order?
Use the tracking link in your shipping confirmation or our order tracking page. If tracking is missing or unclear, contact us with your order number.
Can I return a personalized item?
Personalized items are excluded from change-of-mind returns. Eligible non-personalized items may be returned within 30 days, subject to the conditions in our return policy. Damage, defects and incorrect items should be reported to our team with photos and your order number.
What if my order is damaged or incorrect?
Contact us promptly with your order number, photos of the item and photos of the packaging. Keep the packaging while we review the issue. Our return policy explains the applicable conditions.
How are digital gift cards delivered?
Digital gift cards are delivered by email with checkout redemption instructions. No physical gift card is shipped. Check the email address and your spam folder before contacting us about a missing email.
Does every product use the same leather?
No. Leather type, finish and construction vary by item, and refill paper and digital gift cards are separate products. Read the specific material description rather than assuming that every item is full-grain leather.
How should I care for a leather item?
Start with a soft, dry cloth. Avoid soaking, direct heat and strong cleaners. Test any suitable conditioner on a hidden area first because it may change the color. See the leather care guide for details.
Can I order gifts for a company or group?
Use our corporate and wholesale enquiry page to share the product, quantity, engraving requirements, destination and required delivery date. Availability, pricing and timing need to be confirmed for the specific order.
