📦 Shipping Information
Good things take time. Every piece at Bygone Mark is handcrafted and personalized specifically for you. We do not mass-produce; we create with care.
✈️ Shipping Rates
We strive to keep shipping costs fair and transparent for our customers worldwide.
FREE worldwide shipping on orders over USD $29.90 ✈️
Flat-rate shipping of USD $6.90 on orders under USD $29.90
Tip: Add a second item (or buy a set) to qualify for Free Shipping. All prices are listed in U.S. Dollars (USD).
🕒 Processing Time: 1-2 Business Days
Since your item is made-to-order (engraved and finished by hand), please allow 1-3 business days for us to craft your order before it ships. (Note: During the holiday season, production time may increase slightly due to high order volume.)
🚚 Estimated Delivery Times
Once your order leaves our workshop, you will receive a tracking number.
United States: 4 - 8 Business Days
United Kingdom: 4 - 7 Business Days
Canada: 4 - 9 Business Days
Europe: 4 - 9 Business Days
Australia & New Zealand: 4 - 10 Business Days
Hong Kong: 3 - 4 Business Days
Rest of World: 6 - 12 Business Days
Please note that these are estimates. Actual delivery time may vary depending on local customs and carrier delays.
📍 Tracking Your Order
You will receive a confirmation email with a tracking number as soon as your package is dispatched, so you can follow its journey.
🔄 Return & Refund Policy
🎨 Customized Items
Due to the personalized nature of our products (created specifically for you), we cannot accept returns or exchanges for non-quality issues (such as changing your mind or incorrect text entered by the customer).
✓ Damaged or Defective Items
Quality is our top priority. If your item arrives damaged, printed incorrectly, or defective, please contact us immediately!
- We offer a 100% replacement or full refund for any quality-related issues
- Please send us a photo of the issue within 48 hours of receiving your package
💬 Need Help?
If you have any questions about your order, please contact our support team. We're here to help!