Shipping policy

Shipping & Delivery Policy

Good things take time. Every piece at BygoneMark is handcrafted and personalized specifically for you. We do not mass-produce; we create with care.


1. Processing Time

All BygoneMark items are made-to-order (engraved and finished by hand).

Standard Processing:
Please allow 1–2 business days for us to craft, engrave, and package your order before it ships.

Holiday Season:
During high-volume periods (e.g., Black Friday, Christmas, Valentine's Day), processing may take an additional 2–5 business days.


2. Shipping Rates

We strive to keep shipping costs fair and transparent for our customers worldwide.

  • Orders USD $29.90 and above: FREE Worldwide Shipping ✈️
  • Orders under USD $29.90: Flat-rate shipping fee of USD $6.90

Tip: Add a second item (or buy a set) to qualify for free shipping. All prices are listed in U.S. Dollars (USD).


3. Estimated Delivery Times

Total Delivery Time = Processing Time (1–3 days) + Shipping Time

Once your order leaves our workshop, you will receive a tracking number. Estimated times below are calculated from the ship date:

  • United States: 4 - 8 Business Days
  • United Kingdom: 4 - 7 Business Days
  • Canada: 4 - 9 Business Days
  • Europe: 4 - 9 Business Days
  • Australia & New Zealand: 4 - 10 Business Days
  • Hong Kong: 3 - 4 Business Days
  • Rest of World: 6 - 12 Business Days

*Shipping times are estimates and may be affected by customs clearance and carrier delays.


4. Express Shipping

Need your order faster? Express shipping via DHL Express is available in select regions.

  • DHL Express: 2–5 business days after processing
  • Additional fees apply
  • Select at checkout if available for your region

5. Shipping Carriers

We use trusted international carriers. The shipping method is automatically selected based on your destination and order details.

  • Hong Kong Post
  • DHL Express (for express options)
  • FedEx International
  • SF Express (for Asia)

6. Tracking Your Order

Once your package is dispatched, you will receive a confirmation email with a tracking number. Tracking information typically updates within 24–48 hours after shipment.


7. Shipping Destinations

We ship worldwide to almost all countries and regions, excluding certain remote or restricted areas. If we cannot ship to your location, you will be notified during checkout.


8. Customs, Duties & Import Taxes

Important: For international orders, you may be subject to customs duties, import taxes, or fees imposed by your country.

  • These charges are the responsibility of the customer
  • Amounts are determined by your local customs office
  • We cannot predict or control these fees

Please check with your country's customs office for more information before placing your order.


9. Shipping Delays

Delays may occasionally occur due to:

  • Customs clearance procedures
  • Public holidays and weekends
  • Severe weather or natural disasters
  • Carrier delays
  • Incorrect or incomplete address information

If your order is significantly delayed beyond the estimated delivery date, please contact us at support@bygonemark.net.


10. Address Changes

Address changes are only possible if your order has not yet been shipped. Please contact us as soon as possible. Once dispatched, address changes may not be possible due to carrier restrictions.


11. Delivery Issues

Package Not Received:

  • First, check your tracking information for the latest status
  • Look for any delivery notices left by the carrier
  • If 7+ days have passed since the expected delivery date, contact us

Damaged or Defective Item:

  • Contact us within 48 hours of receiving your package
  • Send photos clearly showing the issue to support@bygonemark.net
  • We will arrange a free replacement or full refund

12. Return & Refund Policy

Personalized & Custom Items:
Due to the personalized nature of our products (created specifically for you), we are unable to accept returns or exchanges for non-quality reasons (e.g., change of mind or incorrect text entered by the customer). Please double-check all personalization details before placing your order.

Quality Issues:
Quality is our top priority. If your item arrives damaged, printed incorrectly, or defective, please contact us immediately.

  • We offer a 100% free replacement or full refund for any quality-related issues
  • Please send us photos of the issue within 48 hours of receiving your package

13. Bulk Orders

For orders of 10+ items, additional processing and shipping time may be required. Please contact us at support@bygonemark.net before placing large orders.


14. Contact Us

For any shipping or order inquiries, please reach out:

BygoneMark Customer Support
Email: support@bygonemark.net
Hours: Monday – Friday, 9:00 AM – 5:00 PM (Hong Kong Time)
Response time: Typically within 24 hours

Shipping times are estimates and not guaranteed. We are not responsible for carrier or customs delays beyond our control.